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Customer Support - Access Issues

1. I lost my password. How do I retrieve it?

You can easily retrieve your password by filling out the following form. We'll send you an instant email including your username and password for accessing the GayHD members area:

Please fill out any two of the fields below to get your password

Subscription ID
Verification Code
Re-Enter the Verification Code*

2. How long do I have to wait until my login works for the members area?

You'll just have to wait 2 to 5 minutes for your username/password to be propagated on all our servers. If after 10-15 minutes your account doesn't work, just contact us through our CONTACT page - make sure you give us as much info as possible so we can fix the problem quickly!

3. I didn't receive my login information What can I do?

Please check your spam or bulk email folder if you do not see the email in your Inbox. Also, if you use AOL as an email service provider keep in mind that AOL often blocks emails altogether from our website. It is suggested you use another free email provider for your adult memberships such as http://www.yahoo.com or http://www.gmail.com You can then contact our customer support and ask them to change your email address on file to your new one.

If you don't receive an email with your access information after signing up, you can try to retrieve it using the RETRIEVE FORM located at the bottom of this page. However, it may not work if you entered an invalid email when you signed up. If you can't retrieve your access information using that form, contact us as soon as possible via our CONTACT page so we can send you your access information.

4. My access isn't working. How can I get it fixed?

If you are unable to log into the site, first make sure you're entering the correct username and password. If it still doesn't work, contact us as soon as possible using the form on THIS PAGE; please make sure you fill out the form completely so that we can help you as quickly as possible.

5. How do I cancel my subscription?

You must be logged in to cancel your membership

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