» Information

This page covers some of the more common questions you may have and problems you might encounter while using our site. If you still can't find an answer to your question/problem here, please contact us as soon as possible using our Contact Page.

» Billing Accounts

Please visit the link below to cancel your membership or check your billing status. You can see the billing agent you were billed with in the email you received with your username and password

Epoch
https://epoch.com/billingsupport

Segpay
https://segpaycs.com/spsolo.aspx

Vendo
http://www.vendosupport.com

CCBill
https://support.ccbill.com

NetCash
https://www.netcash.com/engine/terminate

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» Common Questions

• 1. What's GayHD? How does it work?
• 2. Can I really download all your DVDs?
• 3. What's the quality of your movies?
• 4. What are the requirements to play your movies?
• 5. How often do you add new DVDs?
• 6. I'm concerned about my privacy. How will I be billed?
• 7. Is GayHD free?
• 8. Are there any kind of download restriction?

» Access Issues

• 1. I lost my password. How do I retrieve it?
• 2. How long do I have to wait until my login works for the members area?
• 3. I didn't receive my login information What can I do?
• 4. My access isn't working. How can I get it fixed?
• 5. How do I cancel my subscription?

» Video Player Issues

• 1. Do I need to install something in order to play your DVD Movies correctly?
• 2. Which movie player do you suggest I use?
• 3. Which Video Format should I watch or Download?
• 4. Can I play H.264 files on my XBOX and PS3?
• 5. I installed the XVID codec to play the AVI format but I still cant view the movie?
• 6. I can hear the sound but I can't see the video, how can I fix that?
• 7. I can't play .wmv movies. How can I fix that?
• 8. XviD codec installation problem: Error opening file for writing. How do I fix that?
• 9. There are strange lines on the movie that look interlaced. How do I fix that?
• 10. How can I make Windows Media Player my default player?

» Downloading Issues

• 1. How do I download the DVD movies?
• 2. I don't want to download the movies. What can I do?
• 3. When I try to download, it goes to Windows Media Player and the video never starts. What can I do?
• 4. When I left click to play a .wmv scene, it doesn't open Windows Media Player. What can I do?